Privacy Policy

Love Lucy Online Coaching LTD (referred to as ‘the company’) respects your privacy.

The purpose of this privacy policy is to describe our use of your personal information that we collect, as well as your right regarding the collected information. ‘’Personal information’’ covers the information that identifies you as a person, or is capable to identify you/assist in identifying you as a person.

According to the current data protection law, more specifically the General Data Protection Regulation (‘’GDPR’’) the data controller is the company with the following information:

51 Noble House, Stothert Avenue

Bath, BA2 3GW

Great Britain

[email protected]

Information covered by the privacy policy

This privacy policy covers all personal information collected and used by the company.

This information includes but is not limited to your name, your age, your address, your email address, your phone number, your credit card number, details of preferences, your comments or questions as well as technical devices and units used by you to access our website. In cases of a submitted questionnaire or usage of our app, this information will also include information about your body and your personal health, including height, weight, body data, activity level, mood, diet preferences, nutrition, and general health information that you by yourself share with us.

Information collected by us

We (and our partners) collect this personal information from you when you:

• submit information through this website.
• purchase products or services from us, eg. a coaching course.
• create an account with us or in another way sign up for our services.
• choose to receive or through other channels receive marketing from us or our partners.
• choose to answer questionnaires or interviews regarding customer satisfaction.
• communicate with us through third-party websites like social media.
• contacts us, corresponds with us, or in any other way delivers information to us.

We work closely together with third parties and can receive other personal information about you from these, which will possibly be combined with the information you have given us. We treat all data we get from third parties according to this privacy policy.

When you visit our website can we (and our third-party partners) use cookies and other technologies to automatically collect the following information about you:

• Digital information, including but not limited to your IP address and your login information, browser type and version, device identification, location, timezone preferences, browser plugin types, and versions, operating system and platform, site response times and download errors.
• Information about your site visit, including the websites you have visited before and after our website, and products you have seen before and after your visit at our website.
• The length of your site visit, information about site interaction (such as clicks, display of content, typing, and scrolling), and methods used to leave the site.

How do we use the collected information?

We use the personal information we collect about you for the following purposes:

• To create and manage your user account on our app.
• To deliver services and products to you, such as tailored diet plans and workouts, measurements of your body development, to make your user experience more personal, and to make informed decisions about future coaching to secure optimal results through your course. 
• To grant you information about our products and services (If you have given explicit consent to this, or if we in another way have permission to contact you).
• To process your payments as well as keep the internal structure of the service you receive from us.
• To protect our website.
• To maintain a list so we don’t contact you in case you have opted out of this.
• To notify you about changes to our service that can affect you or the service you receive.

The legal basis that we use to collect, use, treat or distribute your regular personal information includes:

• Fulfillment of contractual obligations to you (See GDPR art. 6.1 litra b)
• Our legitimate interests (See GDPR art. 6.1 litra f) include:

improvements of our services as a company; personalization of our services and contact with you to better meet your needs as a client; and treatment and prevention of any fraudulent actions.

• Compliance with our legal obligations.
• To the extent we deliver information about our products and services for marketing purposes, we will either ask for your consent (according to GDPR art 6.1 litra a) before we process your information in such a way or process the information based on a balancing of interests (according to GDPR art. 6.1 litra f).

The appliance of consent to process your health information

To be capable of delivering tailormade meal plans and workouts for you, can we process certain health information delivered by you, such as information about allergies, information that can uncover overweight or specific injuries or other information related to your physical or mental health. We will always ask for your consent before you become a client with us.

You can at any given time withdraw your consent to us processing your health data. Be aware that if we are prevented from processing relevant personal information, we will not be capable of providing you with our services (tailored meal plans and workouts based on your body and unique needs).

Third parties, including Coachr ApS’s treatment of personal data

The security of your data is important to us. We will never sell your personal information to third parties at any time before, during, or after your use of our services, correspondence with us, use of our website, or any other cases.

Access to your private information is only granted to carefully selected third parties, including:

• The service providers that help us deliver our services to you, such as our IT-service providers. These include Coachr and Stripe, which support our business functions by delivering structural services, analyses of product performance, technical assistance, and processing of payments. Coachr ApS can process your personal data as a data processor on our behalf, however, can also act as an independent data controller in rare cases. You can read more about Coachr’s processing of personal data (including cookies) here: https://www.coachr.io/wp-content/uploads/2021/07/Coachr-Privacy-Policy-2021.pdf
• Our regulators or other organizations that we are legally obligated to share your personal information with.
• Third parties related to company transfers relevant to reorganization, restructuring, fusion, and transferring of assets as long as the receiving part accepts in processing your data according to this privacy policy.

Our website can from time to time contain links to and from our collaborative partners or related websites. If you follow a link to one of these websites, be aware that these websites have their own privacy policies and ways to treat your personal information that we have no control over. You should control the privacy policy on third-party websites before submitting any data to them.

How long is your personal information stored?

Your personal information is only stored for as long as it is necessary for the relevant purposes they were collected for, and only to the extent that is allowed according to the law.

When we don’t need your information any longer, we will remove them from our systems and/or take the necessary steps to anonymize them so you can not be identified from them (unless we need to store this data in order to live up to legal obligations that apply to us).

Protection of your information

We have implemented technical and organizational security measures in an attempt to secure the personal information that we store, as well as secure a fair control of these measures. These implemented activities include encryption of your data and access limitations to personal data, meaning that these only can be accessed by employees or authorized service providers that need to know the information for the purposes described in this privacy policy, as well as other technical, administrative or physical security measures.

While we strive to always keep our systems, websites, activities, usage, modification and safe, the world wide web’s status as an open communication channel and other risk factors doesn’t make it possible for us to guarantee that some information under transmission or stored on our systems, will be entirely safe against unauthorized attacks from external forces, such as hackers.

To provide you with optimal security, certain information that is stored on your online account is only accessible through your username and password. You are responsible to maintain the necessary confidentiality regarding your account information and we strongly recommend that you don’t share your username or password with any third parties. We would never request your password unrelated to any support situation. Please notify us immediately regarding any unauthorized usage of your account information or if you suspect any breach of security.

Your right regarding personal information

You have different rights related to our processing of your personal information.

Access: You have the right to request a copy of the personal information that we process about you. By request, you will receive the requested information within 14 days.

Correction: You have the right to get incomplete or inaccurate information that we process about you corrected.

Deletion: You have the right to request that we delete the personal information that we process about you unless we are not obligated to do so, in case we need to store such data to comply with legal requirements or to establish, execute or defend legal demands.

Limitation: You have the right to request that we limit our processing of your personal information if you mean that such data is incorrect, our processing doesn’t line up with the law, or if we do not have the need to process the data to a certain purpose. If we are not capable of deleting the data due to legal obligations, or because you do not wish for us to delete them, we will mark the stored data med the purpose of limiting certain processing to certain purposes according to your request.

Objection: You have the right to make an objection against processing certain personal data based on reasons that apply to your particular situation. We will meet your request unless we have legitimate reasons for the processing that outweigh your interests and rights, or if we need to continue to process the data for establishment, executions, or defense of legal demands.

Withdrawal of your consent: You have the right to withdraw your consent for us to process your personal information. 

If you wish to execute one or several of the mentioned rights above, we ask you to send your request to [email protected] and include your name, e-mail, and address as well as your specific request including other information may need to process your request.

Under certain circumstances we can refuse to act on your request or we can apply limitations to your rights as allowed by law. Before we can give you information or correct any information, we can ask you to verify your identity and/or provide additional details to help us to process your request. To exercise your rights, we ask that you contact us with the contact details provided in the section below named ‘’contact us’’

In all cases, you have the right to submit a complaint to the local data protection authority if you mean that we have not acted according to the data protection law.
Contact us

If you have any questions about this privacy policy and/or about our service providers’ privacy policies, please contact us at [email protected]

Last updated: 04.07.2022